Terms & Conditions

Most clients sign a Quote, SOW, or Service Agreement that describes the specific work, price, and timeline. These Terms apply alongside that document. If anything in a signed agreement conflicts with these Terms, the signed agreement controls.

You agree to use our website only for lawful purposes. You must not misuse, damage, or disrupt the website or try to gain unauthorized access to it.

We provide the services described in your Quote, SOW, or Service Agreement. Work outside that scope is not included. If you ask for additional work, we will quote it separately or bill it at our standard rate of $125 per hour, and we will let you know before we start.

• Projects: a 50% deposit is due before work begins. The deposit is non-refundable once work has started. The remaining balance is due upon approval of the finished project.
• Monthly services: invoiced at the start of each month and due by the end of that month, unless your agreement says otherwise.
• Late payments: balances unpaid more than 15 days past the due date may be charged a late fee of 1.5% per month.
• Websites are not published to your live domain until final payment is received.

Monthly services (such as SEO, advertising management, social media, and content) run month to month unless your agreement sets a fixed term. Either party may cancel with 30 days' written notice. Fees for any month already started are not refundable.

• Ad spend is separate from our management fee and is paid by you directly to the advertising platform (such as Meta or Google), unless agreed otherwise in writing.
• You are responsible for the accuracy of your offers, pricing, and claims, and for approving ads before they run.
• Advertising platforms set their own rules, costs, and approval decisions. We are not responsible for ad rejections, account restrictions, or policy changes made by those platforms, though we will work with you to resolve them.

• Provide timely access to accounts, content, assets, and approvals. Delays on your side may move timelines or add cost.
• Review work and respond to approval requests within 5 business days.
• Make sure any content, images, logos, or materials you give us are accurate and that you have the right to use them.
• Coordinate with any other vendors you work with on the same project.

To do our work, you may give us access to accounts such as Meta (Facebook and Instagram), Google Ads, Google Analytics, Search Console, Google Business Profile, your website, and email or e-commerce platforms. By granting access, you authorize us to use those accounts and the data in them only to provide the services you hired us for.

We request the lowest level of access needed, and read-only access wherever possible. You can remove our access at any time. How we handle this data is explained in our Privacy Policy.

You remain the owner of your accounts. We recommend you always keep administrator access to your own domain, hosting, and advertising accounts.

Unless your Quote or SOW says otherwise, projects include two rounds of revisions. Additional revisions are billed at $125 per hour.

• If you do not respond to a request for review within 5 business days, the work is considered approved.
• If a project stalls for 30 days because we are waiting on you, we may pause it. Restarting may require rescheduling.
• If you have not approved a finished project within 60 days of our written notice that it is complete, the project is considered complete and the full remaining balance is due.

Website projects include 14 days of bug-fix support after launch for issues with the work we delivered. New features, content changes, updates, and ongoing maintenance after that period are separate services.

You are responsible for third-party costs such as hosting, domains, plugins, software subscriptions, and ad spend, unless stated otherwise. We are not responsible for:

• Hosting outages, server problems, or downtime
• Problems caused by WordPress, plugin, theme, or platform updates
• Hacks, malware, or security breaches of third-party systems
• Backups, unless backup service is part of your agreement
• Changes made to your site or accounts by you or anyone else
• Changes by Google, Meta, or other platforms to their algorithms, policies, or features

We work hard to grow your business, but search rankings, ad performance, traffic, leads, and sales depend on many things outside our control, including competitors, platform algorithms, and your market. We do not guarantee any specific result.

• Final deliverables become yours once paid in full. Until then, we keep admin access and project files.
• We keep ownership of our internal tools, templates, processes, and know-how.
• We may show your project in our portfolio and marketing, and websites we build may include a small "Website by Lifted Marketing" footer credit, unless you ask us in writing not to.

We may use AI tools to help with research, analysis, reporting, and drafting. Our team reviews everything before it is delivered or published. We do not allow AI providers to use your data to train their models.

Both parties agree to keep each other's non-public business information confidential and to use it only for the work under your agreement.

You agree to cover any claims, costs, or damages that arise from content, materials, offers, or claims you provide or approve, including any claim that they infringe someone else's rights or break advertising rules.

If an invoice is overdue, we may pause work, campaigns, or services until the account is brought current.

• Either party may end a project with written notice. Deposits are non-refundable.
• If a project is cancelled, work completed to that point is billed at $125 per hour, up to the total project fee.
• Monthly services may be cancelled as described in Section 5.

To the extent allowed by law, our total liability for any claim is limited to the fees you paid us for the specific service the claim relates to. For monthly services, this is limited to the fees paid for the 1 month before the claim. We are not liable for lost profits, lost revenue, lost data, or indirect or consequential damages.

Neither party is responsible for delays caused by events outside its reasonable control, such as natural disasters, outages of major platforms, or government action.

These Terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in San Luis Obispo County, California. In any dispute, the prevailing party may recover reasonable attorney's fees and costs.

• These Terms and your signed agreement are the entire agreement between us for the services covered.
• Electronic signatures and email approvals are binding.
• If any part of these Terms is found unenforceable, the rest stays in effect.
• We may update these Terms from time to time. Changes apply to new work from the effective date shown above. Signed agreements already in place keep the terms they were signed under.

Lifted Marketing LLC

791 Price St #120
Pismo Beach, CA 93449
United States

Email: Hello@LiftedMarketing.com